Alarm Response & Key Holding

Complete your security with our alarm response & Key Holding Service. Why not join our large portfolio of satisfied clients throughout Cornwall, Devon, Somerset & Wiltshire. Our response officers will respond to your fire, gas or intruder alarm 24 hours a day, 365 days a year.

All of our security response officers are fully trained & experienced in alarm response. Our officers are licensed and vetted by the Security Industry Authority.

Why do i need alarm response?

A question that business owners are forever asking. Changes to the police policy have been made to reduce response levels to alarm activations. The ACPO (Association of Chief Police Officers) security system policy 2000 now leave monitored business premieses under attack and placed in a level of danger. 

  • Most insurers will reduce your premium if you have a SIA licensed security company in place to respond.

  • Peace of mind that your property is being looked after whilst you're not there

  • A professional, experienced & insured security company to be on site, should something go wrong


On april 6th 2008 the corporate manslaughter act came into effect. It is integral now more than ever security arrangements are made in regards to Key Holding & Alarm Response. Should there be an activation and a member of your staff attend is assulted or worse, the company is not insured and also is liable to prosecution.

False Alarm Activations

The vast majority of business intruder alarms are false alarms. Not only is it inconvenient for your staff to be called outside of working hours,to attend site for a false alarm, it is also very dangerous should it be a confirmed activation. 

Why are key holding services important?

A key holding company will respond to your alarm being activated, taking out the hassle of a member of your staff being called out for false alarm activations or the dangers of responding to serious incidents. 

Due to the ACPO policy, directives from HSE (Health & Safety Executive), the corporate manslaughter act, insurance stipulations and current crime levels using a professional key holding and alarm response service is a very sought after service, and in most cases a business necessity.

A Key Holder Must:

  • Be available and carry the business' keys 24/7

  • Understand the mechanics to the security system

  • Respond as quickly as possible in line with ACPO guidlines

  • Always have in possession relevant emergency contact details

  • Be insured

Various steps are taken by WillSecure when we have an alarm activation, professional & licensed security response officers are the simple way to protect your business.

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WillSecure Limited (Registered in England No. 07660532)

Registered Office: Old Bridge Street, Truro, Cornwall, TR1 2AQ 

VAT Registration No.137942392